Below are our marketplace policies relating to
fees, cancellations and refunds. It is at our sole discretion to
amend these policies from time to time and it is your responsibility to
regularly check the Site to determine if there have been any changes.
FeeThe types of fees
involved in our marketplace transaction are mentioned below. You may refer your
dashboard for the detailed description of each fee. If you have any questions
on our fee policy, please contact us at email@example.com.
Wanderage Service Fees
Total Sales Fee = (Processing
Fee + Transaction Fee)
= 6% to 12.99% of the
total value + INR 20 for every transaction
service fees are typically 6-12.99% but can be higher or lower depending on the
specifics of the reservation.
For every booking
between buyers and operators, Wanderage collects a processing fee of some
amount of the total value. Processing fee shall be deducted directly from the amount
paid to us, and it is non-refundable in all circumstances, unless your
experience is cancelled by the operator.
Processing fee is used
for our marketplace maintenance and geographical expansion to serve you better.
Our marketplace payment
system is supported by a third party payment gateway. All payments transacted
through payment gateway are subject to a payment gateway fee. This fee is included
in Total Sales Fee. The payment gateway fee and its refund policy may change
from time to time at the discretion of that particular payment gateway.
If you would like to know more about payment gateway fees, please refer to their website.
exact amount of the service fee is also located on:
charges on service fees
on the laws of the jurisdiction involved, VAT may be charged on top of the
service fee. The service fee will include these VAT charges when applicable.
Experience fees are charged to the travellers directly by the operator and may
contain local taxes (including VAT).
You are allowed to request
for cancellation at least 24 hours prior to the date of your experience or
activity by our operators (if operator hasn’t mentioned his cancellation and
refund policy) but some percent of booking value will be charged as cancellation fees, otherwise cancellation and refund policy works as mentioned by
our operator in his policy. All cancellation requests shall be reviewed by our operators
and the purchaser will be informed of the outcome by email. Late cancellation
requests are considered a “no-show” and will incur full booking charges.
Refunds arising from
cancellation request shall be informed to the operator. Fund transfer will be
processed within seven (07) working days from the email date.
If you have any questions about our policies, you can either refer to our FAQ
section or email us at firstname.lastname@example.org
cancellations and reservation changesSee
the effect of cancellation on fees for the following situations:
All fees are subjected to change. Please
regularly check our policies and conditions for the changes.